I have a checking account with PNC and I went into the Mount Washington, KY location this morning to cash 2 checks that (when totaled) equal a little over $500. I did not want the money deposited and I wanted cash. Keep in mind that I have a bank account with them and every other bank I have used always cashed my checks with no problem. Not only was the "bank drone" rude to me, but she proceeded to talk to me in a way that was judging and nothing professional. She told me she could not cash the checks even after locating my account and when I asked why she said, "The ATM makes the rules." When I laughed she handed me the checks back and told me to have a nice day. I called the hotline and filed a claim and shortly after went back into PNC to establish a business account... Whereas the "branch manager" told me that I was "threatening" to her worker... And that as a result she was going to close my personal bank account. I told her that she was not authorized to close my account against my will. She wanted me to sign a piece of paper to close the account and I refused. I am going to file a lawsuit against PNC bank on the basis of discrimination and misandry (negative ill toward men). Also, I am pretty sure she will get fired... Especially since I asked her what her goal was in closing my account after she acknowledged that I could just start another account at another PNC bank location... Terrible customer service. At the end of the day I was a CUSTOMER who wanted to cash 2 checks and start a business account... And I ended up cashing NO CHECKS and having my account FORCE CLOSED based on the idea that I was threatening!!!
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