Where do I begin? We deposited our payroll checks into the account on Fridays at 12 noon. Come Monday morning, outstanding checks were posted to our account, but the payroll checks were not. Therefore, we were constantly getting nailed with $6 daily overdraft fees and $30 overdraft fees. This happened almost every week.
When entering the bank to deposit checks sometimes the tellers offered overdraft protection which we applied for and where denied THREE times. The last time they offered it to us, we had to laugh. We figured out that we were losing almost 10% of our income in bank fees.
We tried it all. Contacted 1-800-972-3030. They referred us to our branch. So we would contact the Branch Manager and it would be days without a reutrn phone call. One time he called at 5:30 and said he was leaving for the day and would have to call us the following day. He did not.
The fees got so outrageous ($120 for one) and we were treated so rudely, that we sent a letter to Headquarters and no one replied. That was the last straw. We cashed our payroll check at a local grocer, and walked into our Home branch with the cash to bring the account into the positive and close it. They actually told us that we had to wait until the cash cleared the account before we can close it and that would be three business days!!! What??? Its cash! What does it need to clear!
We argued and they kept telling us that was their policy. It was VERy apparent to us it was nothing more than a scam to get some more fees applied to our account so we would not be able to close it without giving them more money.
Luckily we were finally able to leave Fifth Third and go to a great bank where we put our payroll checks in Friday night and its there on Sat morning. What a concept!
I was relieved and astounded to see the amount of similar complaints by consumers! We need a class action law suit. I can not believe they have been able to get away with this for this long.
0 comments