On Oct 27th I made phone calls with AT&T using my debit card. The merchant waited 2 weeks to take the funds out of my account. The hold amount was $1 for each of the calls. When I looked at my account on Nov 12th, the full charges had been taken out of my account, $4.35 for each of the 4 calls.
When I went into the branch at 104 S. Michigan Ave. on Nov 12th, I was humiliated by the people who worked there. Not only did they make me feel like a child, but they also made me basically tell the whole bank what was going on with my account, which is personal information.
I then called their customer service number to get help with this problem. They told me that they would review the overage charges and that, because I was treated badly by my branch, I would most likely receive the money back.
I called again on Mon Nov 15th to find out what was going on, because yet another charge of $30 had been taken out of my account. The woman I spoke with put me on hold for several minutes and got back to me to tell me that one of the charges would be reversed and one would not. I asked her about this specifically because there was a check in the mail for $50. If this fee was not going to be covered, I would have put $30 into the account to cover the check.
We then filed a complaint against the branch at 104 S. Michigan Ave. because of the horrible treatment. When I called today, Nov 17th, to find out why the $30 was not returned, the woman I spoke with, Sandra #5601240, told me that the person I spoke with did not have the authority to tell me that the money would not be reversed. She then told me she can't do anything and I need to go back to the branch where I was humiliated. I will never go back to that branch. So far I have received $60 in overage fees from this, and I will be receiving at least $90 more.
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