For all new potential clients of CitiMortgage: try to go elsewhere for your mortgage!
1) Their call center is located in India, and their telephone representatives are completely unknowledgeable about US laws concerning mortgages, escrows, taxes, etc. So if you need telephone help, you can forget it!
2) CitiMortgage is holding hundreds of dollars above the amount allowed by RESPA in my escrow account, and they are not responding to letters that I have written. This is my money and I want it back!
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