We bought and costly gemstone. Band was delivered back for repairs twice, because of loose rocks. Subsequently, band was submitted to truly have the 3 rings soldered together, and arrived back unaligned, needed to be delivered back. Whenever we visited choose it-up, ring was broken with slice scars throughout group. Was delivered back, again, to become refinished. Kays wouldn't substitute band, after harming it themselves, twice in AROW. Today, they wont actually clear it, simply because they state the stone is cracked.
They need over $1.000 to displace stone. They declare that it wasn't drawn in for 6-month inspections, whenever we were continuously delivering the band set for repairs, that thier fix department. Really triggered
Today, we contact the criticism dept., and all we get is, You signed-off onto it. The boss on-duty declined to actually consult with me about the telephone.
They claim we did not take it in most six months for examination, when it had been continuously being delivered back for fix from harm they triggered.
Today, they've no documents within the shop of a few of the occasions it had been submitted, approximately they claim. They customer support stated that they'd lots of clients, and may just maintain documents for such a long time. Are you kidding me?
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