Usacomplaints.com » Beauty & Appearance » Complaint / Review: Kay Jewelers - Non stop issues. #721180

Complaint / Review
Kay Jewelers
Non stop issues

I was previously a passionate Kay Jewler shopper. I selected a stone and environment and also the jewler on-site was designed to create the band. It was a unique band to displace a damaged wedding ring for my spouse. After I acquired the band, the stone wasn't the stone I selected. After I reported about it. I was informed "which was the stone that I selected and since I have currently taken care of it there's nothing I will do about this today"! I'd 3 rings that I'd directed away to possess additional platinum put into the rings. Among my wedding rings returned and also the following day a stone dropped out. Delivering it back 3 times. They held changing it having a Carbon stuffed black stone. After repeatedly delivering it back again to have it changed used to donot understand this band back for 4 months. Eventually started using it back with hardly any aid in the team. There solution was they do not have control over exactly what the fix guy places within the bands. They kept pressing off the truth that the stone was super stained also it didn't complement my other diamonds within the same band. Why might the "stone shop" not have the ability to manage the caliber of work performed for their jewlery. Do they simply not care? Then my wedding band had stuffing put into the group aswell which created the entire band a dimension and 1/2 smaller. And so I needed to deliver that back aswell. I acquired my super costly wedding band back also it today includes a really apparent orange dash towards the primary 3/4 carat stone. I had been so annoyed and livid, however the sales agents and supervisors held saying. They do not only have free diamonds around within the repair center, they've to-order each stone they substitute. They'dnot simply change your stone. Exactly why is it orange today when it had been not orange after I slipped it down! I had been so unfortunate, I cried completely house. I have had this diamond band since 1995 and I understand my stone. This isn't exactly the same stone! I reside in Victoria Florida and also the Kay Jewlers may be the one in the Victoria Mall. Needless to say. Easily did not buy a guarantee I'd never action base in that location. I'll nevertheless NEVER buy another bit of jewlery from Kay Jewlers again!


Offender: Kay Jewelers

Country: USA

Category: Beauty & Appearance

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