Terrible service experience!!!
I made an appointment for a Keratin Treatment one day that I stopped by ULTA store in Evansville, IN. The lady told me that the keratin treatment for the all hair costs $159 and I told her that I only wanted my bang. She told me that it was going to cost me $53 so I accepted and I made the appointment.
The day of the appointment which was today I told the salon lady that the lady who made the appointment told me that it was going to cost me $53. She called somebody else and this new lady told me that the treatment for all hair was going to cost me $159 and I told her that I only wanted my bang. She told me that the keratin treatment in my bang was going to cost me around $60 so I accepted. The lady of the Salon did her job (keratin treatment) in my bang so I was ready to pay. The lady printed a page with what I need to pay at the front desk with a total of $79.50!!! I was completely mad. I told her that was not the price that the other lady told me. She called somebody again and her went to talk with the manager. She came back and told me that she apologized if I misunderstood but that the manager said that they cannot make any other discount because they were already losing money for giving me the treatment for the half of the price. Is that a way to treat customers??? I completely lost trust in the people who work at ULTA. I became member because it is a store that sell my hair care products (Pureology). I think the customer service people should be better trained.
In my perspective the amount of keratin used in my bang is not compared when they put it in all the hair. I am completely disappointed.
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