Direct TV has the most awful customer service and product I've ever purchased. We had Direct TV for less than 2 months and our TV and internet didn't work 6 different times. When we called to have them repair our TV and internet, they said it would take another week. We were shocked as this was the 6th time in less than 2 months that we were having problems with both our TV and our internet. We tried contact a manager/supervisor at Direct TV and they said that there was nothing that they could do about the situation. They had no problem with us switching to Time Warner Cable, who we have been with for many years. Time Warner was willing to pay for our cancellation fee with Direct TV and offer a better package to make up for the poor product, quality and customer service offered by Direct TV. None of our friends are happy with Direct TV either. I don't recommend Direct TV to anyone and will make sure that my friends, family and relatives won't ever have to experience such a terrible experience for TV and internet service.
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