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Complaint / Review
FedEx Delivery issues. Poor service!

In all my life i have never been so unhappy with a company. 3 packages 1 week 0 Delivered to a door. 1 to the garage 1 left outside and 1 door slip left on the back of my house. Mind you i have called 3 times left my phone number and specifics on how to deliver it to my FRONT door. I waited from 8 05 am for this last package literally sitting in the front of my house until after 4 30 pm when they said it would arrive. At that time i walked the perimeter of the house to find the tag on the WALL of my house no were near a door. When i called i found out the driver is only 12 minutes from me i BEG them to have her wait i will come get it myself Vs. Her bringing it 1.5 hours away to the FedEx depot. By the way took them. 5 hours to make contact with their driver then get back to me. Since after the. 5 hours she (the driver) was only 12-14 minutes from my home i can only guess that a little earlier and I would have my package... Time not of the essence for FedEx though. To make matters worse i have called multiple times to give them my phone number and delivery instructions only to be told today that my instructions were through a different FedEx so un viewable by the people delivering my packages... Uhm so it was a waist of My time to call and try to help them to better do their jobs. Great to know. At this point i will be posting this EVERY WHERE... Face book, twitter, heck any were all blogs every were... It will most likely have little effect but if i cost FedEx just 1 customer then i will be moving in the right direction, but not done. My goal is to cost you as many customers as i can. This is no way to treat customers. I will again be waiting for my shipment outside most likely all day tomorrow because FedEx refuses to use a door 9or even their horn). Great job at being really bad at your business FedEx.

Offender: FedEx

Country: USA   State: All USA

Category: Advertising


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