My year 2000 Malibu was in a car accident in 2009 on the road. My insurance recommended that I send it to Service King for repair. I called Service King and told them my car was dead and needed towing service. Service King replied to tow it to their shop. I told Service King to repair it to running, and the guy on the phone said okay, no problem.
Months later Service King called me to say the car was ready to pick up. I went to Service King's front desk and paid the $1000 deductible for the insurance, and a guy drove my car to the front of the office building and let me drive home.
While I drove home, in about 5 miles the car started smoking. I stopped and called Service King. Service King called a towing service to send my car back to Service King.
Weeks later, a lady called me to pick up the car, after I made sure on the phone with her that the car was drivable. The lady said sure. But when I went to pick it up, Service King told me it was not drivable and that they did not cover it because the insurance company, Allstate, would not cover it.
Then I talked to Allstate, and Allstate said they would let Service King sell the car and give me back the $1000 repair cost. Since then I have never heard from either Service King or Allstate. By May of this year, when I received the renewal notice for my car registration, I had to call my car insurance company, Allstate, and I was told Service King had salvaged my car. Prior to this, neither Service King nor Allstate had ever sent me a letter or called me regarding the salvage.
Now I have lost $1000 plus my car and found no person accountable.
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