I have renters insurance with Allstate and was the victim of a burglary more than 2 months ago. It has been nothing but a runaround, and now they are claiming a police report (unsigned and handwritten, with no return address). I will enclose here some of my efforts in this matter:
To: Chief David Towe
(Note: I had requested the email address for the Chief from Dispatch. She didn't know but asked the on-duty Sgt. Moore. He too didn't know the Chief's email but offered to relay a message to him. Relay appreciated. Your department was most helpful.)
RE: My alarm at Allstate's handling of my claim
It is just a little after 11 A.M. Following my conversation with Ann Lewis, Claims Adjuster (about 20 minutes ago), I made contact with David Towe, who is the Chief of Police in Jacksonville, Oregon. He is doing some research for me and was most helpful. He assured me that his department, if requested, would provide a copy of the initial report of the burglary to the company requesting it. It would include a letterhead which would show relevant phone numbers and names of officers involved in his department and the address and phone number of the department. So far he has found no request in this case but is looking further. He assured me they would not provide any letter of the type described by Ms. Ann Lewis.
Ms. Lewis informed me she had received a letter from the Jacksonville P.D. that showed no name of who it was from. The letter informed her that in my initial report I had claimed only the loss of a laptop computer and nothing more. She further claimed that this letter informed her that I had returned to their department and requested that they not pursue their investigation. Ms. Lewis informed me that, in light of this anonymous letter from some unnamed person in the Jacksonville P.D., my claim would not be paid but would be held for investigation.
It is possible that some ill-motivated person is playing some game here. Ms. Lewis told me she would be sending me a copy of the letter she was citing, and if so, I will attempt to trace its source.
I had made as complete a report to the Jacksonville P.D. as I could immediately upon learning of the burglary. I attempted to report further to the investigating officer some suspicions I had been acquiring on this matter, but the officer had not been able to make further contact with me, as I was in the process of moving.
My dealings with Allstate in this particular matter have been most disappointing. It has been one runaround after another, requiring me to obtain and pay for notarized documents through an Allstate agent here in Eureka. I have learned that I am not alone in my concerns. If I find I am the victim of willful fraud from Allstate Claims, I can assure you that I am not one you would want to try such a thing on.
To: Ann Lewis
I have just received a letter from Ms. Ann Lewis dated 11/24/03.
With respect to the unsigned and undated handwritten note, I must ask: "How did you receive this?" Was it faxed to you, and if so, from what phone number? If by mail, "What return address was on the envelope?" In my prior message I noted my conversation with the Jacksonville Chief of Police, David Towe, who assured me that this note would not have been from his department. I do want to know from where it came, however. I am not at this point prepared to conclude that this note was concocted by anyone at Allstate just to avoid paying a lawful claim.
I do, however, need to trace the source of it, and your assistance will be much appreciated. Is this note written on page two of your request to the Jacksonville P.D.? And if so, who is OPER: S02263? The document makes little sense to me, but if it is some in-trade shorthand that can be clarified, your help in deciphering it would be appreciated.
I suspect this is a fraud on the part of someone at Allstate and will follow up as I learn more.
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