On Friday, August 7, I loaded $500.00 onto my prepaid Green Dot MasterCard. I had not used the card in a while, and I did not realize the card had expired in June.
I called Green Dot Saturday morning and explained the situation. I asked to be given a current expiration date for the existing card. I was told I would get a refund in 7-10 days. I informed the clerk this was not acceptable. After repeatedly insisting that this was not acceptable to me because I needed access to my money, the clerk informed me she would put in a request to processing for a new card and have the card sent by FedEx to me, at my expense, on Monday, August 10.
I called Green Dot this morning, and they had no record of the call despite my giving them a reference number. I insisted on speaking to a supervisor, and after a considerable amount of time on hold I spoke to one. I insisted that I needed access to my money immediately. The supervisor gave me the "run around." Finally, the supervisor agreed to issue a refund check and send it by FedEx, and I should have a check by Thursday.
I asked why the system allowed loading on an expired card. The supervisor gave some lame excuse about the system not being able to tell the difference between a merchant transaction and an expired card. That sounds like a lot of nonsense to me. Green Dot has my money and would be keeping it for 7-10 days if I had not insisted on getting my money immediately. FedEx will take up to 3 business days, which sounds bogus too. What happened to overnight?
I want to know if there is the possibility of a class action lawsuit against Green Dot. How many other people have had their money held up because of this scam? I will never use Green Dot again, and I will discourage anyone I know from ever using it.
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