My name is Jarvis Thompson, this is my 2nd report against GREENDOT. I followed the advice of others posted on here emailing GREENDOT ADVOCACY, GREENDOTCORP, calling every number people posted onhere besides the one on the card... 30 DAYS LATER after sending everything BUT MY DNA ON A STAMP, they have stillcontinued to request more info. What more do they need besides a GOVT issued ID, my SSn card, mytaxes for last 3 yrs, a utility bill, my lease, AND I KID YOU NOT MY RECENT JAIL PAPERS. Yesssss, all of this to end up speaking to someone that can barely speak ENGLISH that I cant understand!
Stillno direct number and every rep that answers an actual phone line gives the same run around, "we just received your documents and it will be 10 business days!" I have REFAXED all the documents including a NOTARIZED LETTER THAT REQUIRED MY ID TO GET which should have over-rode any and all other documents they requested. You would think, right???
WRONG! I am beyond frustrated, I dont know what else to do. I wrote the Better Business Bureau, called my local tv station and awaiting a response from them. But the only response I need is from Greendot to unlock my card.
The best part... They have a voicemail that PROMISES TO RETURN YOUR CALL WITHIN 2 BUSINESS HOURS. I HAVE LEFT 4 MESSAGES, are they on Japan's time?
Does anybody else know what I can do?
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