Citibank approved me for a student loan earlier this year, to be paid out in 2 installments: one in January and another in May. I received and used the January money. After that I dropped to less than part-time enrollment, so I no longer qualified for the May installment, and my school canceled it.
Citibank nevertheless refuses to acknowledge that cancellation and says I owe the second amount. HESC (Higher Education Services) gave me a statement that documents the cancellation, but Citibank will not change its position.
The January installment is already repaid in full, yet that does not satisfy them. They still hold me liable for the balance that was canceled. I have phoned customer service many times, sent letters, and even filed a BBB complaint, and none of it has accomplished anything. I wish I lived in the state where Citibank is based, because then I would have taken it to court right away.
This could damage my credit history, to say nothing of any student loans I may need later. I have run out of options, so I am posting here.
Everyone should be wary of how Citibank operates.
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