I too had problems with this bank. I am shocked and appalled that any business, let alone a bank, would operate in such a negligent and dishonest manner. I had a small 401k IRA 90-day CD with Equitable Federal Bank before BB&T took them over, and my account transferred automatically.
I then moved out of state and wanted to roll the IRA over into another account. Getting information from their website was an exercise in frustration. It was always temporarily down, and calling customer service was equally frustrating. I would be transferred to different people, only to be hung up on in the end. This happened on 3 different occasions.
I finally got information on their rollover procedure and had my bank initiate it. It was sent with specific instructions to roll over the CD on the next maturity date. Well, they went ahead and did the rollover without waiting and charged me an early withdrawal fee of $50. I was furious. Of course, subsequent emails and phone calls led nowhere, so my only recourse is to warn the world to stay away from this bank.
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