I too had problems with this bank. I am shocked and appalled that any business let alone a bank would conduct business in such a negligent and dishonest manner. I had a small 401k IRA 90 day CD with Equitable Federal Bank before BB&T took them over. My account automatically transferred. I then moved out of state and wanted to rollover the IRA into another account. Getting information from their website was an exercise in frustration. It was always temporarily down, and then calling customer service was equally frustrating. I would get transferred to different people only to finally be hung up on. This happened on 3 different occasions. I finally got information on their procedure for a rollover and had my bank initiate it. It was sent with specific instructions to rollover the CD on the next maturity date. Well, they just went ahead and did the rollover without waiting and charged me an early withdrawal fee of $50. I was furious. Of course subsequent emails and phone calls led nowhere, so my only recourse is to warn the world to stay away from this bank.
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