In February my wife made an error and overdrew our checking account. There were a number of transactions which were over our limit. However, we were charged $105 in overage fees on transactions that did not put us in a negative balance. The last item processed on the day did put the account into a negative, so we received overdraft charges on our statement that Suntrust took out of the account, which ultimately caused even more items to bounce, and we were eventually hit with over $500 in overdraft and insufficient funds charges for $200 in overages.
When my wife went to the local branch, she was told they did not care if they charged us overdraft charges while we had a positive balance and that each item presented made an overdraft, so all were overdrafts. This is just plain stupid. Additionally, my check debit card was suspended, and the bank said tough, even after we had a positive balance, and will not reactivate my debit card.
We have essentially closed our account and will be telling everyone we know not to use Suntrust at all.
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