When I originally called Geico for a quote I spoke with a sales person who gave me a wonderful deal. My husband has a horrible driving record, and I wanted to be certain that it was correct, so the salesperson pulled up his complete DMV report in order to confirm our rate.
I wanted to be CERTAIN that this was accurate before I switched from Progressive, a company who I liked. They assured me that it was correct so I signed up and canceled my other policy. Boy was that a mistake! 1 month later I get a notice saying that my rates were jumping 30% and that I was to pay the difference with the next payment. That would be $300 within the next day or so.
Well, after endless hours on the phone with customer service people who seem to have no power whatsoever to change anything, I decided that it wasn't worth the hassle to change again.
I should have switched then and there for, after not receiving an automated deduction from my checking account for November, I called them to find out what was wrong.
The lady I spoke to said that I had an extra deduction applied to my account, and it had been credited, so I wouldn't have to pay that month and then December would be only $99. I had a feeling that it was too good to be true, so I asked her to check with the banking department. They confirmed it and said they would send written notice right away.
Imagine my shock when, 3 days before Christmas, without any notice of a policy change or change in the amount debited from my account (which is illegal so my bank says) my checking account which had my 300 or so dollars in it for Christmas was completely wiped out. I have a dollar and three cents to last me through Christmas.
The customer service department was their usual nonhelpful selves, and I, In hysterics, now realise that thanks to the incompetent math skills of, oh say... Everybody at geico, will be spending my holidays very much apart from my family (who I was going to travel to see, but now cannot even afford to dream of putting gas in my car). And happy holidays to you blood sucking vampires at Geico! (not that I'm bitter)
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