American Education Services (AES) used to be an average student loan lender, until they changed something. I can no longer make an online payment because they say my bank sent a letter stating that my routing number changed. I called my bank, and they said they never sent such a letter. AES customer service has now twice gotten into a heated debate with me, insisting that my bank sent the letter. Who would know more?
Of course, every time I call, no one is available to assist me in this matter, and they cannot let someone know, so I must make yet another call to talk to someone else who will not get anything done.
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