American Education Services, AES, has terrible customer service. After a customer service representative told me erroneous information about a modified graduate repayment system (MGRS) that it would A) not use forbearance time, and B) bring the account current and not make another payment due for 2 months I immediately received a bill due in two weeks (not two months). I called AES 13 times, and sent them an email which they assured they would respond to within 48 hours. They NEVER did, when I finally reached them via phone they denied everything and said it was my fault for delinquency. They customer service rep eventually hung up on my telling me he did not care about the inconsistencies within the company and about the companies reputation because all that mattered was that I repaid my loan because I borrowed the money.
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