I signed up for a bundle package online with Qwest in November. I then called the company to make sure everything was correct. I spoke to a young lady named Casey. She told me everything was correct and quoted me a price of 119.30 per month. I received my first bill in December for 294.88. I called and asked why the bill was so high. They said that was because it was prorated and had installation charges and other charges, and the next bill would be a lot lower. Never once was anything about going online to receive an $18.00 rebate mentioned to me.
On January 29th I received another bill from Qwest for 166.76. I called Qwest again to see why the bill was still so high. I spoke to a young man named Jason. He asked me if I did the online rebate to receive 18.00 off my bill for 12 months. I told him no, I didn't know I had to do that. He then told me to go online to Directtv.com. I went to the site, but couldn't get any help there. I then called Direct tv. I was informed that I had 60 days to complete the rebate and I was a week late. He said there was nothing they could do about it. He said Qwest should have informed me of the rebate. When I said they just told me today, he said, "It's too late, we can't do anything for you."
I called Qwest back and told them I didn't think it was fair, that I should have been informed about this sooner. They referred me back to Direct tv, who again told me there is nothing they can do about it. I called Qwest back again, and again they put me through to Direct tv, and again they said they couldn't do it, it's too late.
I don't think this is fair. I signed a 2 year agreement with Qwest, thinking I was getting the first year for 18.00 off my bill. Now I am stuck paying an extra 216.00 I had not planned on. The only reason I signed up was to get the $18.00 off my bill for the first 12 months.
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