I ordered a DVR recorder from your service contact (800.490.9604) on 3/1/10 and was given an appointment for 3/2/10 for installation. No one showed up, no contact was made to explain. That evening (3/2), I called for an explanation. No reasonable explanation was given; finally I was told that the local office had no equipment available. No reason was given for not contacting me concerning the missed appointment or when it would be made. Many other questions were not answered with any meaningful information. At this point I have no idea when or if the requested service will be provided. Further, I have been given no contact where I may go to obtain answers or to lodge a complaint.
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