I have booked 3-4 times with Hotels.com and recently for the last time as they over-charged me and offered no solution to fix the problem. I recently booked a room advertised at a $215/night regular rate and $160/night Hotels.com special rate. In fact, I was charged the $215/night full rate which I did not notice until the following week when doing my expenses. Customer service was zero help and offered zero solutions. They say they cannot go back to that day to check the advertised rates - which is ridiculous given technology today - and basically means they just don't want to go back to check the rate. I won't be booking with them again.
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