I booked a hotel room at Comfort Suites using the choicehotels.com website. The room was $85.00 a night. The next day I came across the same room at easytobook.com at $83.00 a night. As per the requirement by Choice Hotels, I submitted an e-rate form with my confirmation number, Choice Hotels membership number, along with the reason for the claim. They just sent me back that the claim was denied stating that they show the room rate was the same, OK. I called the phone number on the e-rate form response e-mail and they told me the room rate was the same, OK. I asked the lady to give me her e-mail address and I would send her a screenshot of the rate. She said that they can't take screen shots, OK. I then asked her to open her web broswer so I could navigate her to the same page I was looking at, she said that she couldn't do that. This was very disappointing, but a valuable lesson. Time to move my business travels to a different hotel chain. I thought everyone should know a little behind-the-scenes detailes about the Choice Hotels brand.
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