My street address changed for 911 purposes. When I notified Sears, instead of changing my address, they opened a second account under my name. Therefore subsequently, (several months later), when I scheduled an appliance repair, although I had a service agreement, they made me pay for the repair. They recognized their mistake and said they would refund me, but several months later, I still have not received the refund.
When I scheduled another repair, they scheduled it to my old address. When I call them, they tell me that my old address is no longer in their computer.
I cannot get them to refund my $380.00, and I cannot get them to schedule a service call to the correct address. When I call them. They show no concern or willingness to rectify either situation. Their only response is to tell me what their policies are. Absolutely shameful, frustrating, and bordering on illegal!!!
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