On Friday, April 18, I had an appointment to get my Old English Sheepdog groomed. It was only on this Friday because I was blown off the previous Friday because the "groomer" was ill. When my wife showed up at 7:15 am, she had to wait outside until 7:30 am, as Petco does not allow employees to clock in early. She then took the dog in, and the supposedly "professional groomer" refused to groom the dog, stating the "job was too big" for them to handle and the dog's hair was matted. My wife then called me and brought the dog home after losing an hour of work for this.
I called the "groomer" and asked why they were not working on my dog, and I was told the same thing. I then asked if she was a "professional" and what her job was, and I was given excuse after excuse. I then told her I would be on the phone with corporate within 25 minutes to complain, and told her she was in no way a "professional."
This "groomer" then called and deliberately lied to corporate, stating that profanities were used on her. This was done only to protect her job. At NO TIME were profanities used! When my wife called customer service to complain, they were more concerned about the "groomer's" call than about the customer who was treated lousy.
If you care about your pet (and I am sure you do), AVOID PETCO FOR ANY REASON YOU CAN THINK OF! All they want to do is sell you overpriced items for your pet, not help keep them healthy.
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