The 1-800-flowers.com website says 100% satisfaction guaranteed. They decide whether or not you are satisfied. They will not give your money back. Please don't order from them.
I ordered for a funeral; it was time sensitive. They called and left a message that they could not fill my order and wanted to (completely) substitute. When I called them back, they told me that (1) they could not confirm if my order had been delivered or what had been delivered and (2) I could not cancel my order. They told me that 100% satisfaction guaranteed does not mean that I can get my money back even if my order has not been delivered.
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