Both my business and personal checking accounts are at BB&T. I started out at F&M Bank before they were bought out by BB&T. I was actually employed as a head teller at F&M Bank for 7 years, and I never treated a single customer the way BB&T allows its customers to be treated.
I have been angry with BB&T for a while but was recently pushed over the edge. A few weeks ago I transferred money from the business money market account (which is kept at another bank because it has less fees) to cover my payroll. This is the same thing I do every 2 weeks, and I never had a problem until recently.
Three days later I found out there was a negative balance in my account. After a little research, I found out that the teller put a 5-day hold on my deposit! I also found out that a simple teller has the power to do this as they choose! Now so many checks have bounced, including my payroll checks, that we will never get back on track. I have been on the phone with BB&T trying to get my fees back, but it is a never-ending battle.
For every check that bounces on your checking account there is a $30.00 charge. If BB&T actually pays that check, there is another $32.00 charge tacked on. One bounced check can cost you $62.00 in charges. Being a business, we write a lot of checks.
This hold put on my business checking caused my own paycheck to bounce. Currently my personal checking account is also at BB&T. So now my personal checking account is overdrawn, checks are bouncing every day and more fees are being piled on.
I am planning on changing my personal checking account because I live in a large city with different area banks, but my business is located in a small town and BB&T is the only bank nearby.
The bank has just now informed me that, even though I have complained strongly, they will continue putting holds on all my transfers and are not even willing to call my other bank and verify the funds.
I would not suggest that anyone bank with BB&T, especially small business owners, because BB&T basically steals your money and they are not working very hard for their customers. The tellers are very rude and lazy at this branch.
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