We had two requests for repairs with HWA, one for an A/C and one for a microwave. In both cases, HWA sent subcontractors who are not adequately equipped to handle the customer's volume or variety of equipment. The subcontractors work government hours of 8 to 5, as if this were still the 50s and there were stay-at-home moms to accommodate their schedule. There is no flexibility in scheduling.
In both cases, spare parts had to be ordered, and we had to wait 2-3 weeks to "locate" the part. During our microwave repair, the subcontractor argued in front of us with the HWA rep about how much that particular part would cost. The price range in the argument was between $17.50 and $185!?!
Also, once the parts were located, we had to wait another few weeks for the subcontractors to have available time to come and finish the repair. Since two different subcontractors had the same issues handling the customer's volume in both cases, it is indicative that HWA has bigger problems and has not made any effort to hire higher-quality subcontractors. Not to mention that throughout the claims, the HWA representatives were useless.
We have the HWA warranty from the previous owner of the house. It is to expire in February, and we already got an offer from HWA to renew the warranty with an increased premium. Almost double! For the $500 that they want for a year of premium, and considering the value of my time wasted, I am much better off putting that money in a savings account for emergency repairs.
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