Got frustrated with paying for 250 channels and watching 3, called in late june to cancel, talked to rep over phone and got all info to cancel, ie no extra fees and account would be credited for current amount due as soon as the equip was received, rep said accnt was canceled and I would recv the return box in 7-10 days. No box in 2 wks. Called back in mid july to inquire, rep stated account was not canceled and there was no record of my contact but he would be glad to take care of it for me, went through the whole process again and was told 7-10 days I would get box, Waited... NO BOX! Called BACK abt aug 1st, rep stated that the account was not canceled and there was no record of my contact, went through the whole cancel process again with the rep on phone and finished call with info to include: the account has been canceled for you, will receive return box in 7-10 days, do not pay the bill I had just recvd - that this would be credited as soon as they recv equip back... GOT BOX on front porch, packed up the receiver and lnb as requested and shipped it next day at the UPS store!!! Jump ahead to today 9-10-12, I get a bill from Dish for 173.18$, and it says account suspended for nonpayment, "what the..." I called the customer no service number and was transferred to a collections rep, after explaining all the above details he responds to me "you never voluntarily canceled your account it was canceled for non payment", and he stated that I "never called there company", I tried to explain the facts and he kept interrupting stating "you didn't do that".. What... Now I'm being called a liar by a rep that only knows what his computer screen says, also isnt it not-funny that he claims they canceled the account at there discretion about the same day I called them to cancel it. AND he stated that I owed an early cancel fee. I have never been so mistreated by a business, I was given poor cust service, and obviously bad information and guidance by several dish employees and when I tried to put the facts out and resolve, I was basically called liar and was refused any resolution or options.
If someone from Dish would like to contact me thats fine, but I hope its more professional than as of yet.
I am so very upset with this!!!
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