In June all of my Time Warner Cable services (phone, internet, cable) were disconnected by their franchise in Appleton, Wisconsin because I could not afford to make payments due to unemployment. When I finally could pay my bill, I was told that I only had to pay the past due amount and all services would be reconnected remotely within 2 to 24 hours. To confirm, I called TWC customer service 3 hours later using my cell phone and was told that my services would be reconnected remotely within 2 hours. Three hours elapsed, everything was still disconnected. I contacted customer service, again, via chat using free internet at my local public library: services would be reconnected within 2 hours. Two and a half hours later, still no reconnect. Using chat again: services will be reconnected within 2 hours. The next day, no reconnect.in the early evening, I called customer service again. This time, I was told something completely different than every previous occasion: I had to pay a reconnect fee along with next month's bill AND my service had to be manually reconnected at my home. During each prior conversation, customer service told me that since I paid the past due amount, service would be reconnected within 2-24 hours, the first time, then within 2 hours during the the other contacts. TWC customer service showed an extremely poor level of service by providing misinformation repeatedly.
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