Cox Communications provides the only cable and cable internet in my area, so they can do pretty much whatever they want. They've always charged a late fee, AND a reconnect fee that was 7 and 8 dollars respectively. So if your bill is late, you pay an extra 15 dollars on top of whatever your normal bill is.
When you have just internet, your bill is only 49 a month after all charges, so that's a significant amount of money. Please keep in mind that the reconnect is done automatically, by the computer. When you use the automatic payment system, the instant you confirm the payment the internet is back up. So the 8 dollars is just a way of taking money from you.
This was an annoyance, but not the end of the world. However, now Cox has upped their reconnect fee significantly. You now pay 27 dollars to have your internet reconnected. This is an excessive fee, and unfair to consumers since we have no alternative cable choice. Sure we can go to Satellite TV, but the internet service alternative choices are inferior.
Please take a few minutes and let them know how you feel about a 27 dollar reconnect fee, they're doing it because they know you have no alternative.
Thank you very much.
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