Complaint / review text:
I ordered service and wasn't not told I needed to have an area marked for the tech to install. So i had to reschedule. When i called to reschedule, i was told someone would call me in three days. No one called. I called again and was continuously directed to new numbers. Finally, i was told by a supervisor that I wouldn't be able to reschedule until literally a month later. (I found out my neighbor had a tech coming in two days later) I talked to four different people who told me it would take a month for me to have an installer come out - yet an installer came out two days later to my neighbors house. I canceled service. I tried to order them again, this time on the internet, which an agent guided me through each button to push to get the correct order. I wasn't supposed to be charged anything other than the original 20 bucks - yet they charged my card $154.20. I asked the agent why this was and he said he could no longer help me, I had to call customer service. I called customer service and the agent told me he would cancel the order and i wouldn't be charged. It's on my bank statement. A -154.20. I call and ask to speak with a supervisor again and explained my whole issue - that before i even ever have service with them, these are all the things i have run into. He explained that i would be refunded the money - and i explained that I have my car payment coming out tomorrow and this will put me in the negative. Then he proceeds with, "so you are saying you do not have the funds available to set up your service at this time". I say no, i do not because you guys took it - you have my money yet you still need to take 20 out again for me to order service? I ask for this supervisors supervisors name - he wouldn't give it to me and continued to tell me that he only had an address for corporate - no numbers or names for anyone for me to talk to about my issues.