I have been a long time customer of Directv for over 6 years and was a happy customer until recently when I requested the Mover's Connect service. I called back in mid-May to have my service installed on 06/02/07. The big day came and the installer was a no call no show. I called Directv to check on the call and they told me they rescheduled my appointment to 6/16/07 - thanks for letting me know. Then when 6/16/07 came around yet again no call no show. I called Directv again and was told the same thing!!! This time I was furious that they could just keep canceling and rescheduling me without my notice. I sat on hold for over 2 1/2 hrs with Directv to only be told I would have to wait again until 6/29/07 for my service to be installed. I told them if it wasn't completed that Friday I would cancel.
Surprise Surprise 6/29 came and went with no technician at my house. I received calls this time about 7 from the local Directech office stating that the technician was slow and running behind that he would be out at 7:00p then another call 8:00p then yet another call 9:00p then the final call was he wouldn't be at my house until 10:30p! I said it would be fine I just want my service that I pay for. That's when I received the final call of the night at 9:30 stating the technician would not be able to make it out that night and they tried to reschedule me for maybe sometime Monday??? Why am I not a priority since I've been more than patiently waiting for a MONTH? Again I get on the phone with Directv for over an hour with a gentleman who assures me everything will be taken care of. He suggests I find my own installer and they will reimburse me... No thanks I already paid for upgraded HDDVR equipment.
So Saturday morning comes and I call Directv at 8:00a since the local Directech office opens that early. I am told to wait a few hours because Directech has my order and will be calling. 11:00 a no call so I call Directv again. Directv calls Directech while I'm on the phone and they say that Mike McDonnell the supervisor was told that I wanted to cancel my service so they didn't plan on coming out to install anything. My exact words were I will cancel if someone DOES NOT come out to my house this weekend. So here we go again on the phone for over 1 hour with a rep, to only be told her supervisor would be calling Mike directly and calling me back with a resolution and everything would be fine. Guess what? No call back no call on Sunday. SO here I am on the phone again on hold, being told that the next available connection time is 7/11 or 7/12 who is that? DO they seriously not want me to be a customer? They are not giving me a choice. I hate to change because I really do like Directv I wouldn't have been a customer for so long but what am I supposed to do? Will keep you updated I'm still on hold!
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