Usacomplaints.com » TV & Radio » Complaint / Review: Direct TV - Horrible customer service. #848334

Complaint / Review
Direct TV
Horrible customer service

I registered for that Primary TV and Web pack at "Common Revenue". They found deploy the meal about the evening I shifted in and all was good. Then I'm awaiting around three times and questioning where my online sites is? And so I contact Direct TV plus they inform me to contact Verizon myself!!! I didn’t actually realize that my online sites could be through Verizon, but ok I contact Verizon and Verizon informs me they never obtained an order from Direct TV for me personally. We're all used-to inexperienced support nowadays and so I spot the purchase and obtain Verizon to link both balances and so I could possibly get the pack offer.interesting how I'm spending Direct TV and so I may do their work with them. Verizon mounted my online sites in a few times and were very useful.

Next I contact Direct TV to allow them to inform me just how to link my web towards the HD-DVR that costs a bloody bundle. That is after I discover that I want a radio adapter. And so I venture out and buy a radio adapter at Fryis; the technology there appeared it-up and confirmed me which to purchase. I arrived home and mounted it and related web to my DVR. That is after I observed my entire house support was not working anymore.

For Your next period in 10 times I contact Direct TV and that is once they inform me that I can not use entire house and web with no unique container. What's this the rock ages? They create their DVRs like this??? Today, comes the punch-line. They inform me they'll deliver this box out-right away however three times later I observe that they delivered me the incorrect container. Hahahahahahaha.

Phone #5; the technology subsequently informs me the brand new box I want will definitely cost 34 bucks... Oops delay since I'm a brand new client it really costs 80 dollars for that same container! I request a boss and obtain placed on store for fifteen minutes. Lastly Nina the boss - worker quantity 100044964 occurs the point and pretends she cannot notice me for that first several moments. From the period I get her interest I recognize that she's impolite, dismissive and her tone was incredibly condescending, I wouldn’t talk to an adversary like this.

When she hears my tale she claims there's nothing she may do that I have to purchase the container as well as for anyone to set it up since it claims within the fine-print of my agreement, that we closed online and not noticed a published content of, that I had been designed to possess the web operating before Television installation. However the cause I didnot have web was simply because they didnot purchase it or inform me I needed it. AAAARRRRGGGGHHHHHH! All that my unique salesperson cared about was shutting the offer after which which was the finish of the support, aid and info.

This however may be the true kicker, I-say to her "You're a boss and that I might believe you'd wish to correct your company’s error and fulfill me - your client - by repairing their screw-up, she responds in an exceedingly snotty tone "I've expenses to pay for and that I am not likely to shed my work over you"

I suppose I currently realize why they create you sign a two-year agreement, since after they have you they do not need to care anymore. I MISS OUR ATT UVERSE!!! It hurts that it was not available below.


Offender: Direct TV

Country: USA   State: California   City: El Segundo

Category: TV & Radio

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