As ex subscriber/employee of Cox San Diego where the customer service is great I expected the same customer service in Las Vegas. Cox Las Vegas does not honor their oral agreements. They quote you one price and charge you another, don't honor their guarantees, and "some" of the representatives are very rude. At one time I felt Cox Communications had the greatest customer service training that I ever attended and this is after working in a customer service field for the U.S. Navy. Overall, I am highly dissatisfied so I discontinued my service.
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