I was contacted by Birch Communications on what I thought was an excellent deal on telephone service for my business. I switched from ATT and was assured that I could call my customer service representative should I have any issues. The day I switched over, all the phones in my business stopped working. I had absolutely no service. I called my customer service rep but was told she was in a meeting. I tried calling her several times in the next four days from my cell phone but never received a call back or any response from customer service.
AFter four days of this I contacted ATT and switched back over to them. After one month I received a bill from Birch Communications for $1784.55!! They said this was an early cancellation fee. All of this for four days of service. This is a terrible company with worst customer service. I will not pay nearly two thousand dollars when I had absolutely no phone service. They did not fulfill their part of the contract... Providing phone service.
This company consists of fraudulent scam artists.
0 comments