Complaint / review text:
I setup service with an ATT rep. Yesterday for a service technician to be at my home between 4PM and 9PM. I called at 8:30PM wondering where the technician was and they told me they've overbooked. This is not the first time this has happened and to add insult to injury they make it almost impossible to talk to a real person.
I left work 3hrs early to be at home for this and lost 3hrs pay and all they can tell me is that I can setup another meeting.