Usacomplaints.com » TV & Radio » Complaint / Review: Vizio - Warranty/replacement. #755417

Complaint / Review
Vizio
Warranty/replacement

Do you realize... That should you must have YOUR Vizio Television delivered back to get a substitute device, you'll NOT obtain a new unit if you don't spend additional based on Vizio workers that I've talked with. You'll obtain a recertified device, that could be something which was once mounted or if your shop has way too many, they're delivered back to Vizio exposed, examined, and sent. Additionally... Are you aware the guarantee about the alternative unit starts WHENEVER YOU contact to demand to start the procedure NOT after you have obtained the brand new or recertified device. As of this publishing, I approached them on 10/4 and my recertified unit will not be shipped from California for another 2-3 days so it looks as though I may only have a 60 day warranty - not a 90 times warranty. What I've needed to undergo, it generally does not appear as if they're prepared to back-up their item or what their workers have explained... An upgraded device might have a-one year guarantee. They stated numerous occasions during our conversations that I really could BUY a long guarantee about the alternative unit, again, customer needing to save money cash on the fresh and faulty unit... Child do I'm like I had been trick. The stated section of this tale is the fact that these were not prepared to assist the customer out. No additional options provided since I had been informed, "if we get it done for you personally, we'd need to do it for everybody else." I suppose everyone does not matter for them possibly, however, you could be certain of 1 factor... I'll never purchase another Vizio item again!!!


Offender: Vizio

Country: USA   State: California   City: Irvine
Site:

Category: TV & Radio

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