Time Warner Cable tried to charge me a hefty early termination fee for a bundled package (cable, internet, & phone) although they could never get one of the services to work at my place of residence and therefore allowed me to pay for the other two services separately for a year until I terminated service altogether upon moving. It took hours on the phone with them to prove they never upheld their end of the contract for "bundled service" and to finally get them to waive the fee! Here are tips I would share from my experience: *Be relentless. Stay on the phone with their Customer Care Department for as long as it takes. Ask to speak to a supervisor. *Tell them: 1) You have contacted legal representation. 2) You are going to file a suit in Small Claims Court. 3) You are going to contact your state attorney general's office to file a consumer complaint. 4) You are going to email and call their CEO in NYC daily. 5) You are going to go to their local service offices to complain. 6) You will file complaints on Angie's List, with the Better Business Bureau, etc. This worked for me; hope it works for you! TWC is an awful company. I will never do business with them again!
0 comments