Anyone who's done business with TWC knows that their customer service is non-existant. Complaints do no good. Here's the solution: I contacted the FCC and was told that complaints need to be directed to Time Warner's local franchising authority for your area.
Time Warner keeps this information a closely-guarded secret. I ultimately had to file a complaint with the Better Business Bureau to get TWC to divulge the name.in Texas it happens to be the Texas Public Utilities Commission.
Find out who that franchising authority is in your area and file a formal complaint.
Maybe if enough people do that TWC will change their ways. They're long overdue for a reality check.
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