DISH NETWORK is utilizing deceptive practices to acquire new customers. DO NOT under any circumstance order DISH NETWORK. I was a DTV customer for over 20 years with no issues at all. Now after switching to DISH its been nothing but lies & headaches for 3 weeks. They make promises on system setup, then the tech installs the way he wants. Then when call to get corrected to way it was suppose to be you get told its additional charges. So DONT believe anything they tell you. It's all a bait & switch SCAM!!! How they can claim to be #1 in customer satisfaction is beyond me since the customer service is terrible. All you get is "It's an additional charge ".." I'm sorry for your problems, but nothing we can do to correct it without charging you for it" (even though it's their mistakes made to cause the issues), So do yourself a favor & STAY AWAY from DISH NETWORK..