Usacomplaints.com » TV & Radio » Complaint / Review: Time Warner Cable - Incompetence totally. #652987

Complaint / Review
Time Warner Cable
Incompetence totally

Our issue with TWC started on November 1st 2008 after I shifted into my new house. It's 480 Toes off the street and TWC mounted 560 of wire, despite informing me that 400-feet of cable was difficult to obtain a sign through. I passed the things they had completed in the end they're suppose to become the experts. I created numerous calls to TWC after moving-in since my sign was poor plus they might simply claim these were employed in the region or they'd renew my containers, which appeared to assist for amounts of time. But I stay alone and seldom utilized several support at the same time, And So I truly never observed an issue simply mistakes and issues once the telephone might band or easily was importing an update to get a sport or anything the telephone might stop every several minute actually right down to every couple of seconds.in August simply 6 1/2 weeks of living below I had been Struck from behind in my own vehicle while I had been operating by somebody on the mobile phone. I suffered several accidents and also the toughest one was to my mind. I really could no further view a normal Television anymore since for whatever reason I really could begin to see the frameworks blinking along also it might make me distribute. I had been in three times each day therepy and having mind shots through my brow and temples and soft-spot and such it hurt so poor, after I might get house all I needed to complete was cry and sit-in the dark. Our Television obviously was a classic one and so I didn't view Television/Web again till May. Which was when to get a present I had been provided a 46" TELEVISION I had been so pleased That I really could ultimately catch-up on my shows lol. I actually went and got the HD container and anything, quickly as its all mounted and all set "GROWTH" half image, phrases blurring together I've lots of Movies, Audios and so that they wont actually examine. And so I began calling them to obtain it mounted as well as my Pricelock promise they wouldn't recognize despite the fact that I'd fullfilled my area of the agreement plus they are those who shipped it to me, It got them 14 days but still couldn't work out how to bill me although im standing there having a document in my own palm, they ought to be ready to print-off given that they delivered it to me. I'd to ultimately step-up and state hello because you cant figure it out "Supervisors" simply toss me about the 33,33, 33 offer about the Television at this time plus they did in only less that 30-min possibly (WoW). They began to focus on my house and unearthed that I had been getting a -17 sign entering my home. Today for anybody available I truly don't wish to spend 166 bucks per month to get a -17 sign when im guess to possess tremendous turbo boost... The cable working to my home was no larger than a pen and also the "New Types (x) 6" were all larger than two or three hands come up with... Thats once they began reducing the outlines of the two homeis before me. So that they might emerge to repair their outlines and slice quarry then repair mine and reduce theirs again-this occurred 6 occasions more than 6 weeks right at holiday too. I've dropped over 2000 bucks on my pay-check because of needing to be off-days in order for them to be below and also the 5 hours these were below your day after Christmas on the sunday after I desired to be considered a chapel. And particularly the times where they don't appear so when you call-in they need one to consider a later date off-work... How am I to pay for the statement easily can't function since TWC reaches my house-all the full time it simply doesnt make any sense. They made three times before they actually sent a locator so when one ultimately turned up they colored their scars along with the ideal... One issue kept appearing from their store also it was "just how can we allow you to pleased and repair this" I really could not think what I had been reading, just how can they not understand how to repair the problem they produced. Recognition your agreement you delivered to me which was underlined "that you don't need to do anything" and yes they applied jargon I really could not think it.in a company like theirs they must be a bit more cafeful text using their agreements. And second provide me the right gear and such to operate the support that I'm spending money on is the fact that to much to request? BUT!!! All I've gotten may be the run-around, threatend, hung-up on, and named titles, and some other activities. They didn't understand I'd movie everytime these were operating at my home, even if these were inside my house the cameras were moving ^. (2nd) Among The folks from TWC that's managing the BBB criticism hung-up on me today (I've everything documented), this really is following a phone in the same division your day before on the wrong-number. They've been provided the amount 40 occasions or even more to contact rather than the one they did and that I have personally observed them place the amount in whilst the primary quantity to contact plus they still don't to ensure that is complete nuisance, but i still spoke together plus they stated they'd not recognize the conditions I had been requested to provide them in the BBB and so I am likely to rebut their statements. They claim they didn't reduce or interrupt my neighbors outlines and such that have been also acknowledged on the expenses and also the terrible gardening today may show other smart lol. They claim there is nothing wrong with my support even if among the Supervisors was below and noticed it container rebooting every 8 units, but on the statement they've they mentioned they eliminate my radio shack cables I'd place in... This really is once they have been below numerous occasions and had mounted the cables themselves. I'd the carrier and bill in the HD package I'd obtained from their store and also the cables organized on my sofa and anything prepared for that technology to repair my issue and also the technology included out the gear which was outlined about the wrok purchase. The resposnse in the technology while I had been about the telephone with TWC customer support he'd not contact plus they wouldn't contact the technology was "Where am I gonna get fresh containers on sunday"... in the centre of the discussion using the tech about my support the technologyis individual telephone called and also the tech responded it while I had been in middle sentenceand strolled from the home for 22 minute 12 sec then your tech raised a pummelled HD cable package (all of the tech had within the truck) and hooked it-up to my Television within the room where I dont actually view Television, this is actually the same tech that listed my -17 sign and had the brand new cable planned to be mounted. I had been informed today from the individual from TWC managing the BBB criticism that I had been a worrying client these were simply providing me fresh material to create me content and there is nothing wrong with my support — Our support was ultimately nearly completely repaired with this last sunday 2-20-11. I've been acknowledged in the leading people in TWC over this region of course if that doesnt say anything i don't understand what does around 500 bucks to date but I've not had normal service for six months why was i getting overdue expenses despite the fact that I'd finished my restoration agreement plus they were focusing on my support? I've provided you've of the tale to date I've movies, audios and saving from their store plus they are still questioning everything. Somebody slipped the basketball plus they simply held of throwing it I suppose, and today they believe they are able to simply attract me underneath the carpet? Nicely They've never fulfilled the kind of me before, I've my soapbox to remain on along with a speech that may be noticed. We permit them to become below and we are able to just like quickly like a bulk stop them out.in the end search just how long it tok us to agree with the brand new FedX Centre ^. I declare treat us like people again and never figures and perhaps we shall start building rely upon TWC again. Thanks for studying my article I've plenty extra information and you will be incorporating it tomorrow this really is enough for tonight they've previously adopted 24 months and six months of my entire life I WOn't provide them with significantly more than this today.


Offender: Time Warner Cable

Country: USA   State: North Carolina   City: Greensboro
Site:

Category: TV & Radio

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