I used to work at TWC in customer service. I'm not a angry employee at all but I did have to get out of there after 6 months in customer service. I went into the job with all the good intentions a person could have. I had TWC guidlines to follow or get dinged. We were put in situations that made us look and sound like babbling idiots. Callers were always asking for the supervisor. The supervisor would never take the call. Their idea for this was to have a none supervisor call them back in their own good time which was usually a long list. I could write a book about my short experience there. They could lower their rates if they stopped the insane amount of commericals they run on TV. If you want cheaper rates then call them up and tell them you are thinking about going to a dish.
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