Time Warner Cable is by far the worst service company I have ever dealt with. When I lived in Avon Lake, Ohio, we had cable through ComCast with no issues to report. One call to set-up service and that was it for 2 years. Then Time Warner bought ComCast and all the otehr smaller cable companies. From that point, phone calls to Time Warner were frequent for many reasons. Then we moved to Brecksville and ordered Time Warner for our new house... More headaches. Here is a list summarizing some of the specific problems we had with Time Warner.
1) When Time Warner bought Comcast, our service (digital cable) kept shutting off and we had to call at least three times to get the signal re-sent to our box.
2) Cable internet always went down requiring a call to Time Warner.
3) Many customer service reps are unfamiliar with the products they sell and they offer very little in the way of technical support.
4) We have never been able to talk to a supervisor or anyone that actually cares about the customers needs.
5) We estimate that we have spent easily 24 hours on hold for customer service in three years.
6) For the service in our new house, we had to schedule a techician to come out three times due to errors in scheduling.
7) We have been over-charged on our bills with no explanation as to why. No supervisor will talk to us and the customer service people are clueless. No way for us to get a refund.
8) There is no way to make a meaningful complaint at Time Warner. They provide no contact numbers to get in touch with anyone.
9) A service call to our house usually requires one of us to take an entire day off of work because we are given reduculous time frames (8-5pm) when the technician will arrive. Sometimes they just don't show up and never call. Or they say they've showed up and we weren't home when we were home all day. I'm sure that the fact that the NCAA national championship game with OSU was on had nothing to do with that!
Customer service is not a priority at Time Warner. Other companies like AT&T (who we are switchin all service too) go out of their way to serve you. I have actuall phone numbers for my local service managers and technicians so they can be contacted directly. They make follow-up phone calls to make sure service is complete and functioning, etc.
If I had to call my other services (gas, water, electric, city) as much as I have had to call Time Warner, I would not be able to work a full time job as I would be on the phone for most of the day. I am so grateful for Companies like XXXX and XXXX for still respecting the customer and providing a good service for the hard earned money I spend. Time Warner is expensive and you get nothing special for it. So long Time Warner... You will not get anymore of my money!
Rxrcool
Brecksville, Ohio
U.S.A.
0 comments