Our experience with Time Warner Cable has been absolutely horrible so far. The first time we called TWC, we were hung up on. The second time, we were finally able to get through to someone after a very long wait time. Once we were able to speak to a customer service rep, he was hard to understand and so slow. We ended up being on the phone with him for an hour just trying to set up new service. He scheduled the installation appointment for a week later and said the technician would be there sometime between 10am & 12pm. The technician did not show up until 3:00pm. The technician clearly had no idea what she was doing. She called someone for help many times and finally got the cable working but never could get the Internet to work. She said she would come back tomorrow to fix it. She left at 7:15pm. No one ever showed up the next day and no one ever called. At the end of the day after not hearing from TWC, we called their customer service and after a 30 minute wait, someone answered and we requested to speak to a supervisor. After a another 30 minute hold, we explained the situation to the supervisor and he said he would schedule another technician to come out the next day between 10am and 12pm. Again, no one ever showed up. This issue has still not been resolved after calling again and speaking to a supervisor for another hour. Wow, what will it take for someone to help us? We have had nothing but extremely poor customer service since the moment we starting dealing with Time Warner Cable and have yet to get the services set up that we are being charged for. Unfortunately, I just don't think they care about resolving customer issues or even providing quality customer service. I guess we are going to have to go through another battle now just to get them to cancel everything. We just can't do this anymore. Please, please beware.
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