We took advantage of the advertised special with Direct TV. However when first the statement arrived it was double the cost. The second statement was $13. Oo higher than the first. When we called to inquire about the issue we were told we hadn't activated the promo code on the internet. Our reply was and what promo code would that be? The customer service rep said he would activate it now however it would be $21 instead of the $26 promised since he was doing the activation. We said we will do it and he said he had already activated but it would be two months at the higher price before we recieved the promise $50.00 per month for the promised time period. When we asked about cancelling he said it would be $400 to cancel. We really made a mistake leaving Dish Network after fifteen years of good customer service and being told the truth.
Today we called Direct TV technical since we had no picture. Long story short the customer service rep had no one to make a service call for three days. She insisted it would require a service call and she definitely did not have the knowledge of how to solve the poblem.instead we worked through the automated procedures and figured it out. She had said a service call would be necessary to fix the problem. Wonder what the charge for that would have been? Obviously they need to do some retraining and learn the definition of speaking the truth. Be careful what you do when dealing with this company. They are definitely not #1 in customer service as they say they are. Dish Network is head and shoulders above them.
We are seriously thinking we would be better off to pay the $400 bucks and go back to Dish Network and recieve the services and pricing we are promised.
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