Usacomplaints.com » TV & Radio » Complaint / Review: DirecTV - Double charging when cancelling. #530852

Complaint / Review
DirecTV
Double charging when cancelling

I called DirecTV to stop my support together. Not surprisingly, they charged me a termination charge, plus they desired their rented equipment back.

I read on the conditions, also it appears they truly are dual asking. I sent them about that, and also have been mostly obtaining the runaround. From them:

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Thanks for publishing. You may already know, DIRECTV gear presents are for rented equipment only. Although particular presents, especially for sophisticated items, need clients to pay for some upfront expenses, this can be a considerable discount in the accurate price of purchasing the gear. Gear expenses could be substantial and we think rental has an inexpensive option to obtain the sophisticated products clients require.

Since DIRECTV rents gear for you, we request that you return it to us when it's disconnected. Whenever you triggered your DIRECTV support, you approved the conditions of our Consumer Contract, which suggests which you accept return disconnected gear. Should you not return gear, DIRECTV might cost a charge as high as $45 per regular recipient, $175 per DVR, $125 per HD receiver and/or $225 per HD DVR. For more information, simply visit our site at directv.com/agreements.

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Today, I will understand why, and it is reasonable enough. Nevertheless, the termination charge is $20 monthly, to protect the expense of the gear, etc. Per the web site: "DIRECTV somewhat savings the buying price of equipment and installment, therefore we request you to accept a development dedication of 12-24 weeks efficient whenever you take and trigger support."

Therefore, 1) Theyare getting me $220 termination charge (when I possess a year quit), and 2) theyare getting their gear back.

I am spending to protect the price of the gear, after which providing the equipment back to allow them to re lease it out.

Iam spending for gear, and never dealing with maintain what Iam spending money on.


Offender: DirecTV

Country: USA   State: Georgia

Category: TV & Radio

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