I was on hold 1 hour, 23 minutes and 45 seconds. And this was the second call about the same problem in occurring in a 3 day period. I called to get assistance because access to comcast email was not available. I could sign on but got a blank page instead of email. The first time I called the "customer service rep" tried to tell me that I did not have internet access. Since I was working on the net, researching for a report that had a deadline, I explained to her that, yes, I did have access. But, no, she says, the access is in the "red zone". She can't help me, supervisor can't help me, they'll have to schedule someone to come out to the house. 3 days later. Lo and behold within the next few minutes it was working. Today the same thing happened. This time the rep says they'll have to have my password and my permission to access my account to see "the page you are seeing". What? Surely I'm not the only person who has this problem. Well, no, she says, but I don't have any emails telling me there is a problem with smartzone access. Unless you give us your password and permission to access your account, we can't help you. Of course you can, I say. This is not a new problem and you just said that you have had difficulties with smartzone, just not anything today. No, she says, you have to give me your password. I asked her if I could speak with a supervisor. No answer, no comment, just placed on hold. For over an hour. With no supervisor answering. I guess she did not like my request for a supervisor and wanted to place me on terminal hold.
Well, it worked. As much as I dislike the idea it's off to Verizon I go. The rest of my family members have switched over to Verizon because of poor performance and poor customer service from Comcast. I'm the last one. So, Comcast, you've now lost an entire family of subscribers. For definition, that would be 12 subscribers. Maybe that's not a dent right now. Be keep up the bad customer service and poor performance. Those numbers will be multiplied.
0 comments