Email to Frank Eliason after digital upgrade mishap.
I want to thank you for restoring our service so quickly.
While this overall experience has been disappointing I appreciate the personal attention you gave this matter. You responded to all of my emails quickly and worked with me for a resolution. While I have to honestly admit that my final acceptance of the promotional offer was based on personal reasons I do look forward to improved customer relations. While I feel that customer service is lacking at the base level I feel that you and your team are on the right track. You have a daunting task at hand. I give you a lot of credit for not only dealing with disgruntled customers on a regular basis but at attempting to resolve their issues at all hours. I can only assume that given the time that I received some of your emails that your job had to be taking you away from family time.
I am interested to see what the next year brings with Comcast. Thank you again for your time and attention.
Andrea Gerstne
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